Our reception team is available every day from 8:00 to 22:00.
If your arrival time is later than reception time, don’t worry, we’ll send you the access codes so you can get to your suite.
If you have any questions, you can always call us
+351 21 586 2607
or send us an e-mail at
[email protected].
Here you’ll find answers to common questions about reservations, apartment suites, amenities, and our boutique hotel experience in Lisbon’s vibrant Chiado district.
If you don’t see your question here, please feel free to contact us via +351 21 586 2607 or [email protected], our team will be happy to assist you.
How can I book a stay at Boutique Chiado?
You can book directly on our website through the Book Now button for the best available rates, or contact us for assistance.
Do you offer special packages or promotions?
Yes. We offer seasonal promotions and exclusive direct-booking benefits. Please check through our Book Now button for current offers.
What is your cancellation policy?
We know how important flexibility is for you. See the options that we have available now by checking our different offers through our Book Now button. In case of doubt, always refer to the conditions of your booking.
Is full payment required at booking?
All bookings require full payment at booking. At time of check-in, you will be required to pay the local city tourist tax of 4€ per person per night and a credit card hold of 150€ for incidentals.
Can I book multiple rooms?
Absolutely. We are happy to accommodate groups or family bookings. Please contact us directly for special arrangements.
Does the hotel accept children and pets?
For the tranquility of our guests, we are an adult-only, only people over 18 are allowed on the property.
Pets are not allowed on the property. Only guide dogs, with proper legal documentation as “mobility aids”, are allowed with the accompanied guest who is blind or partially sighted.
What are the check-in and check-out times?
Early check-in and late check-out may be available upon request and subject to availability.
Can I check in after midnight?
Yes. We provide digital access instructions for late arrivals to ensure a smooth check-in experience.
Do you offer luggage storage?
Yes, luggage storage is available before check-in and after check-out.
What types of rooms and apartments do you offer?
At Boutique Chiado, we offer Standard, Superior, Deluxe, and Premium suites, designed for comfort and convenience in downtown Lisbon. View details on our Our Suites page.
We also have the Boutique Chiado Duplex T4, an apartment to accommodate groups and families with children up to 8 people. View details by clicking on our Book Now button.
What makes Boutique Chiado Suites different from other hotels near Lisbon city center?
Our fully equipped suites combine a vintage decoration with all the commodities of a modern hotel room, all in the heart of Chiado. We try to make it as practical and as comfortable as possible so you can enjoy the city with peace of mind.
Are the rooms fully equipped? And the apartment?
Our Deluxe and Premium rooms are fully equipped and include a private bathroom, kitchenette, living area, and modern amenities for short or extended stays.
Our Standard and Superior rooms are a more streamlined choice for short stays. They include a private bathroom, a fridge, a coffee machine, and a kettle.
If you choose to stay at our Duplex T4 apartment, it has 4 bedrooms, 3 bathrooms, 1 fully equipped kitchen, 2 living rooms, and 1 terrace with a panoramic view of Lisbon.
Do some rooms have balconies?
Yes, selected Deluxe and Premium rooms feature a short private balcony with views over downtown Lisbon.
Are the rooms air-conditioned?
Yes, all suites feature individual air conditioning for year-round comfort.
Do rooms include a television?
Yes, each suite includes a flat-screen smart TV with international channels and streaming access.
Is free Wi-Fi available?
Yes, complimentary high-speed Wi-Fi is available throughout the property.
Are your amenities eco-friendly?
Yes. Boutique Chiado follows an eco-conscious philosophy, using sustainable cleaning products and offering vegan-friendly toiletries.
Is daily housekeeping included?
Yes, housekeeping is included. Additional cleaning services can be arranged for extended stays.
Is there a safe in the room?
Yes, all suites include a secure in-room safe.
Do you provide parking?
We do not have on-site parking, but several public parking facilities are available nearby in downtown Lisbon.
Can you arrange airport transfers?
Yes, we can arrange private airport transfers upon request.
Where is Boutique Chiado located?
We are located in the heart of Chiado, Lisbon, one of the most iconic and central neighborhoods in downtown Lisbon.
Is Boutique Chiado near Lisbon city center?
Yes, we are located directly in the heart of historical Lisbon, within walking distance of major attractions.
What attractions are nearby?
Nearby highlights include:
Is public transportation easily accessible?
Yes. Metro stations, buses, and iconic Lisbon trams are just steps away from the property.
How far is Lisbon Airport from the hotel?
Lisbon Airport is approximately 20–25 minutes by car or taxi.
What payment methods do you accept?
We accept major credit cards (VISA, MA, AMEX), debit cards, and online payments through our secure booking platform (Google Pay, Paypal).
Is Boutique Chiado a non-smoking property?
Yes, Boutique Chiado is a non-smoking property. Smoking is not permitted inside the rooms.
Are there accessibility features available?
Please contact us in advance so we can confirm the most suitable suite for guests with mobility needs.
What safety and security measures are in place?
For the comfort of your stay, we provide a personal secure code to each guest to access the building and your room. To keep you and your belongings safe, all our common areas have CCTV and we follow all fire hazard protocols.
What cleaning protocols are in place?
All our linen and bedsheets are 100% cotton and are clean with the utmost rigor. We clean every room, every day with eco-friendly products to ensure that they are not toxic for our guests and staff.
Are your rooms suitable for long stays?
Yes, our fully equipped Deluxe and Premium suites are ideal for extended stays in Lisbon, offering comfort and independence.
Can you help arrange special requests or celebrations?
Yes, we are happy to assist with special arrangements such as flowers, welcome amenities, or celebration packages to make your experience even more memorable.
Do you offer business-friendly amenities?
Yes, our central location, high-speed Wi-Fi, and comfortable workspaces make Boutique Chiado ideal for business travelers.
